Shipping Information
Shipping Policy – Viitaj
Welcome to Viitaj! We are committed to delivering your orders quickly, safely, and securely.
Processing Time
Orders are processed within 1–3 business days after payment confirmation.
During peak seasons or holidays, processing times may extend up to 7 business days.
You will receive a confirmation email once your order has been processed and is ready for shipment.
Shipping Time
Estimated delivery time: 5–12 business days, depending on your location.
Once your order has been shipped, tracking information will be sent to your email.
Estimated Shipping Times
The delivery time listed below refers to the transit time after your order has been dispatched to the shipping carrier. Delivery time may vary depending on your location.
Estimated delivery times by region:
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United Kingdom: 5–12 business days
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United States: 5–12 business days
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Canada: 5–12 business days
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Spain: 5–12 business days
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France: 5–12 business days
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Germany: 5–12 business days
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Switzerland: 5–12 business days
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Europe: 5–12 business days
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New Zealand: 5–12 business days
Please note that during peak seasons and holidays, shipping carriers may experience delays in transit or tracking updates that are outside of our control.
For international orders, customs processing may also cause unexpected delays, which could increase the total delivery time.
Order Changes & Accurate Shipping Details
Customers are responsible for ensuring that shipping details are accurate and complete at checkout.
Incorrect or incomplete shipping details may result in processing delays or order cancellation.
If our system detects an address issue, our customer support team will contact you by email within 3 business days to verify your shipping information. If we do not receive a response within this time, we reserve the right to cancel your order.
If you notice an error in your shipping details, please contact us within 24 hours of placing your order at:
We will do our best to update your order, but changes cannot be guaranteed after this time.
Delayed Delivery
At Viitaj, we understand that receiving your order on time is important. We work hard to ensure that all orders are shipped as quickly as possible.
However, delays may occur due to circumstances outside of our control, including:
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Severe weather conditions
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Transportation disruptions
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Courier service delays
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Customs processing delays
If any issue arises that may delay your order, we will notify you as soon as possible and keep you updated on the status of your shipment.
Please note that Viitaj is not responsible for delays caused by external factors, and we cannot guarantee exact delivery dates.
Lost or Stolen Packages
We understand that lost or stolen packages can be frustrating. Once a package has been handed over to the courier, it is no longer under our direct control.
If your package appears to be lost or stolen, please contact us at:
We will do our best to assist you and work with the courier to investigate the issue.
You may also be required to contact the courier directly to file a claim, as many courier companies have procedures for lost or stolen shipments.
Please note that Viitaj is not responsible for lost or stolen packages during transit, and such cases fall outside of our refund policy. However, depending on the situation, we may offer a replacement if the package cannot be located.
In rare cases, you may also be advised to file a police report.
Shipping Policy Changes
Viitaj reserves the right to modify or update this Shipping Policy at any time without prior notice.
Customers are responsible for reviewing the most recent version of this policy before purchasing from our store.
By purchasing and continuing to use Viitaj products, customers agree to this Shipping Policy and any updates made to it.
If you have any questions about this policy, please contact us at: